Most sites do not have one thing to record. Quantify captures telephony and radio on the same system, so there is one place to search rather than one recorder per source.
Quantify is a commercial telephone and radio recording system, originally from Red Box and now part of Uniphore. It is built for sites where the recording has to be reliable, findable and defensible - call centres, financial services, healthcare, government, mining, oil and gas, police and emergency services.
Finding the call again
The system is particularly effective at tracing, identifying and retrieving calls for chain-of-evidence audit trails, which validate the authenticity and accuracy of a recording. Recordings are stored on the recorder using a secure proprietary method and can only be replayed by an authorised user - a protection that follows the recording when it is archived to network storage or Blu-ray.
Local support
CallTech has supplied and maintained Quantify recorders across Australia since 2007. Support includes scheduled recorder inspections and software updates, so systems stay reliable and current rather than drifting until something fails.
Uniphore supplies recording to over 1,500 enterprises worldwide. Buying through CallTech means a proven product with local people commissioning and supporting it.