Common questions about recording.

If your work relates to public safety, quite possibly. Fire and emergency services, police, and transport hubs such as airports and train stations are the organisations most often obliged to record calls and radio, and the recordings are relied on during an emergency and afterwards when the event is reconstructed.

If your business buys or sells over the phone, there is a good chance somebody will disagree later about a price or a quantity. Where the conversation was recorded there are fewer of those disputes, and the ones that happen are settled quickly, because there is something to play back.

Yes, and it is one of the more useful things to do with them. Staff dealing with customers need to say the right thing at the right time. Replaying real calls shows what was handled well and where someone needs help, which is harder to teach in the abstract.

There are Australian and state laws covering the monitoring of communications. Some public safety organisations are legally required to record. Other organisations can record for dispute resolution or training, but they must inform the other party that the conversation is being recorded, normally with a spoken announcement or an on-hold message before the conversation starts.

Operational radio traffic is not a private telephone conversation, and control rooms generally log it as a matter of course, because the operators know the channel is recorded. What matters is that your own people know, which is normally covered in the operating procedure rather than by an announcement.

Yes. Every solution we supply except Recordari meets the Payment Card Industry Data Security Standard, which means the recorder can be configured not to capture sensitive financial information in the first place rather than having it removed afterwards.

Red Box and Eventide recorders record telephone systems from all the major manufacturers, including Avaya, Aastra, Alcatel, Cisco, Mitel, NEC, Microsoft Teams, Panasonic and Siemens. If you move to a different supported system later you keep the same recorder. Expect some configuration work, and possibly a licence update.

No. A single recorder can record several telephone and radio systems at the same time. As long as the audio from each can be delivered to one location, it can all be captured together.

Microphones in a control room or meeting room, for ambient recording of everything discussed. Public address announcements, where the PA runs across a VoIP network. And computer screens, recorded in sync with the voice, so you can see what an operator was looking at while they were on the call.

Red Box uses a frame-based recording method that splits each recording into fragments spread across multiple files, so the only way to reach a recording is for an authorised user to log in to the recorder. Eventide is built on Linux with security updates provided on a regular basis. Recordari also requires an authorised user to log in, and does not need to sit on a network at all.

As many as you like. Recordings can be exported, and most of our solutions offer extended and network archiving so the archive is not limited by what fits on the recorder. Recordings can also be written to Blu-ray discs for offsite storage.

With most of our recording solutions, yes. You can listen live with a short delay, or replay the call the moment it ends.

Search by time, extension, agent or line and replay the result in the same window. Most people are retrieving calls confidently after a short handover rather than a training course.

Certainly. Extensions are assigned to groups and staff access is restricted to their group, so a salesperson hears sales calls and nothing else. It can be narrowed all the way down to a single person hearing only their own telephone.

Yes. A call and its details export as an audio file you can email or hold for a later review. Exporting recordings is common to settle a dispute with a customer or a supplier.

It does not have to be, and it can pay for itself. A month after we installed a recorder at SA Sea Rescue, operators took a mayday and sent boats and aircraft out. The call was a hoax, and because it was recorded the offender was identified, prosecuted and ordered to pay the search costs, which came to more than the recorder.

Yes. Recordari is a standalone VOX recorder that plugs into a handheld radio on a 3.5mm lead and records whenever there is audio, with no server, no licences and no network connection unless you want one. It costs a fraction of a rack-mounted system, and for a single position or a remote site it is usually the right answer.

We have supplied voice recorders to Australian businesses since 2007, and we only supply solutions that have proven reliable over years rather than the newest thing on offer.

We do not install a recorder and leave you to work it out. You get training and continued support, and for Red Box and Eventide recorders we make a point of inspecting and updating the system at least twice a year. We also hold spare recorders and parts, so if the hardware fails we can get you recording again quickly.

Yes. We keep demonstration systems running, so we can show you the interface working with real recordings and walk you through the searching, replaying and exporting your people would be doing day to day. We can also talk through how it would be set up for your channels and your retention rule before anything is quoted.