Mission-critical voice recording

When the call matters, it's on the record.

CallTech supplies, commissions and supports telephone and radio call recording, emergency response systems and professional headsets for Australia's control rooms, emergency services and industrial operations.

Talk to an engineer See what we supply
Since 1992
Recording, alerting, headsets
Australia-wide
Remote deployment & support
After hours
On-call engineer, every night
Trusted by
WA Police, Royal Flying Doctor Service, INPEX and Perth Airport.
What we do

Three lines of business, one point of contact.

We scope the system, supply the hardware, integrate it with your phone and radio infrastructure, and support it for the life of the deployment. Nothing is white-labelled to a third party.

01

Call & radio recording

Supplying voice recorders since 2007 - telephone, radio, console and ambient audio, from a single channel to a full control room, with search, replay and defensible retention.

CallTech Recorders Uniphore (Red Box) · telephony Eventide NexLog · radio Recordari · single channel Common questions
02

Emergency response

Active Response delivers fail-safe alerting and escalation so an incident reaches the right people - and our On-Call Router puts a whole roster behind a single number, each person registering as they take over.

Active Response Request a demonstration
03

Headsets

AAA Headsets has stocked and serviced professional telephone headsets since 1992 - corded, wireless and noise-cancelling. We match the headset to the phone system and the environment it has to work in, and keep spares on the shelf in Perth.

Browse AAA Headsets
Where it's used

Built for environments where a lost call has consequences.

Emergency dispatch, port and mine site operations, airport ground control, health services and government agencies all rely on defensible records of what was said, when, and by whom.

Emergency services

Police, ambulance and volunteer rescue dispatch - recorded, timestamped and retrievable for incident review.

Ports, mining & resources

Radio and telephone capture across remote sites, with remote access for support and audit.

Aviation & transport

Ground operations and control-room traffic recorded to the standards operators are held to.

Health & government

Clinical hotlines, public-facing lines and agency call centres with retention policies that hold up.

Why CallTech

Support that fixes, not a ticket that waits.

We support what we sell

We commission every system ourselves, so the engineer taking your call knows your configuration, not just the product manual.

No queue, no script

Call support and you get someone who can log into your system, not a helpdesk and a ticket number.

Fixed, not lodged

Faults are worked on the call. If a fix needs the vendor, we manage the escalation and stay your single point of contact until it's resolved.

Remote by design

Installation, diagnostics and updates are handled remotely, whether the recorder runs as a virtual machine or on hardware we ship to site. Distance doesn't change the support you get.

Case studies

Our deployments.

All case studies
Law enforcement

WA Police Communications Centre

Over a million 000 and 131 444 calls a year recorded on two parallel Red Box recorders, with redundant archive copies to meet evidentiary retention rules - with Solidus eCare data written into each record so operators can find a call by origin, type or who took it.
Resources

INPEX · Ichthys LNG

Two floating platforms 200 km off the WA coast, each with its own recorder capturing PA, TETRA radio, Cisco phones and satellite phones - and each archiving to the other for redundancy. Virtualised in 2023.
Medical

Royal Flying Doctor Service

Selective recording of an 1800 emergency line, including calls transferred to rostered doctors' mobiles, with radio capture across WA on the same platform.
Get in touch

Tell us what you need recorded.

Send through your site details, phone and radio infrastructure and retention requirements. We'll come back with a scoped system and pricing that reflects it.

Direct line
(08) 6210 8000 Request a quote