A Red Box voice recorder is a commercial telephone and radio recording system that’s extremely reliable and easy to use.
It’s an ideal voice recording solution for call centres, financial services, healthcare, government, police and emergency services. A Red Box system can also be an important training aid to improve customer service.
The system is particularly effective at tracing, identifying and retrieving calls for chain of evidence audit trails. These audit trails can be used to validate the authenticity and accuracy of recordings.
Recordings are stored on the recorder’s hard drive using a secure method developed by Red Box. The recordings can only be replayed by an authorised user of the voice recording system. This security measure also applies to recordings archived to network storage, Blu-ray or DVD-RAM discs.
Since 2007 CallTech has been supplying and maintaining Red Box recorders to organisations throughout Australia. We’ve built a reputation for delivering quality recording solutions with highly responsive and proficient support. Our support program includes regular recorder inspections and software updates to ensure reliability and access to the latest features and technology.
Red Box is an established and respected UK-based global provider of voice and data recording solutions to a network of over 300 suppliers around the world. By purchasing a Red Box recorder an organisation is getting a proven reliable product with access to quality local support.
Red Box’s statement that they ‘make voice and data recording easy for you’ is the key to the product’s enviable success around the world. Their recorders provide resources to enable the capture, authentication, analysis and evaluation of multimedia communications from a wide range of data sources including fixed line and mobile calls, radio, and screen.