Call Technology Solutions & Other Weird Stuff
CallTech is a telephony company specialising in telephone call recording, radio recording, telephone headsets, emergency response systems, IVR systems, 1900 numbers and hosted solutions.
We are based in Western Australia but support systems and supply headsets across Australia. Below is a list of our solutions. Click on the solution heading
for more details.
CallTech has been suppying and maintaining
Red Box Recorders in Australia since 2007. A Red Box Recorder
is ideal for telephone call recording and two-way radio recording (including VoIP and RoIP networks). A Red Box Recorder is extremely easy to use and can record telephone systems from most major
manufacturers including Avaya, Cisco, NEC, Aastra, Alcatel, Mitel and Panasonic.
CallTech has been supplying telephone headsets and headset parts under the AAA Headsets trading name since 1994. We stock a large range of Plantronics,
Sennheiser and Jabra headsets as well as
headset batteries plus other headset parts and accessories.
This include wireless and corded telephone headsets, PC headsets, adaptors, cables and ear cushions. AAA Headsets has experienced headset professionals who are focused on providing the best service
and advice to our customers.
CallTech developed and maintains the Active Response Systems for Perth Airport, Sydney Airport and Emirates. The system allows a single PC operator to
simultaneously notify multiple staff members of an emergency situation via an SMS warning followed by an automated telephone call. Staff members then respond to
indicate if they can attend to the situation. This system allows an emergency response team to be assembled in a much shorter time than was previously possible.
IVR Solutions
For more than a decade we have been supplying and supporting turn-key Call Centre queuing systems and Hospital Patient IVR solutions with the systems
installed at the customers' premises. Our main Call Centre solution, the CT-Hub, has made the task of handling high volumes of calls and related reporting easy
for customers in government departments, travel agencies, technology sales centres, IT helpdesks and various other call centres around Australia.
